Fullfilment process
over 2 years ago
– Fri, Jun 17, 2022 at 07:16:50 PM
Hello, Awesome Ones!
An update about fullfillment so far: we`re continue to send every week, with regular post and DHL when it`s impossible due to new limitations. Naturally, DHL comes much faster, so if you are living in Australia, New Zealand, Denmark, Finland and several other countries wich doesn`t receiving packages form Russian Post at the moment, you can count yourseld as lucky ones... except for the import duties raised in Australia and few other countries. We`re trying to soften the impact, but, frankly, it`s out of our control completely :(
Two quite big bunches of packages from the end of the May was declined by our customs also - we are aware of the problem and fixed it already, all such packages will be resent soon.
Despaite all obstackes and unforseen complications we are working on hard on complete this project and also preparing the Magnetic Heroes: League of Heroines for the future :)
Update on shipping Pledges.
over 2 years ago
– Wed, May 18, 2022 at 05:55:54 PM
Guys, there are many questions about "where arte the pledges" and "when I will be updated with tracking info?".
We`re now sending packages twice a week, and updating tracking info in BackerKit the next day. There are more than 600 packages to process and dispatch, so it takes some time - but we believe most of the pledges will be dispatched in a month.
It`s started!
almost 3 years ago
– Fri, Apr 15, 2022 at 05:15:06 AM
First packages with your pledges are ready for shipping! There will be more every day, so check your mail boxes for tracking codes :)
Shipping pledges in April
almost 3 years ago
– Mon, Apr 04, 2022 at 05:36:18 PM
Hello, Adventurers!
Sorry for the long waiting - we were kinda preoccupied with current crisis, and I`ve lost a couple of comments.
There are bad news and good news:
- bad one is that some of our logistic chains was broken, and it slow us down;
- good one is that we found the way to fix it, and we`re expecting arrival of magnets to packing place this week.
So, the shipping time is moved for about month, but in April we`re going to start sending pledges - for sure :)
About pledges proceeding.
almost 3 years ago
– Tue, Mar 08, 2022 at 06:00:25 PM
Awesome Ones, we owe you some explanations. I know that you see no activity on proceeding your pledges recently, and that could be disturbing. So, that`s how thing going now:
- we have most miniatures and magnets for all purchased pledges in our possession right now;
- the plan is to start to pack `em and sending out after 15th of the March, 2022;
- yes, we are located in Russia, and with all current political turmoil some complications with logistics are possible, but as for now our mail system working and we always have DHL Express option (they not delivering TO Russia at the moment, but FROM works just fine) as a backup plan;
- our friends and colleagues from Signum Games, who helped as A LOT with this project managing are Ukranians, and some of them, unfortunately, are in combat zones right now. Every day we hope and pray for them. If you are able, please, send your support to the guys, it means a lot to them and to us. And they are also running campaign right now - yes, right fragging now! - so you can support `em by funding too.
With love, hope and wishes for Peace,
your Artel "W" Miniatures.
