Shipping updates!
over 3 years ago
– Tue, Jul 19, 2022 at 06:08:00 AM
Hello everyone!
We’d like to share important info on how shipping will work from now on and we hope it’s good news :)
We have to ship 137 pledges to date and all of them will be sent via US-based warehouse. This is going to not only shorten shipping time (compared to Russian Post) but also decrease custom fees in countries that have imposed extra charges for packages from Russia.
About 40 more packages were returned to us by Russian customs, so obviously we have to resend them too. Very soon we’ll update you with tracking info if your pledge was among those.
By our estimates, finishing the shipping phase will take about 6-8 weeks.
Fullfilment process
almost 4 years ago
– Fri, Jun 17, 2022 at 07:16:50 PM
Hello, Awesome Ones!
An update about fullfillment so far: we`re continue to send every week, with regular post and DHL when it`s impossible due to new limitations. Naturally, DHL comes much faster, so if you are living in Australia, New Zealand, Denmark, Finland and several other countries wich doesn`t receiving packages form Russian Post at the moment, you can count yourseld as lucky ones... except for the import duties raised in Australia and few other countries. We`re trying to soften the impact, but, frankly, it`s out of our control completely :(
Two quite big bunches of packages from the end of the May was declined by our customs also - we are aware of the problem and fixed it already, all such packages will be resent soon.
Despaite all obstackes and unforseen complications we are working on hard on complete this project and also preparing the Magnetic Heroes: League of Heroines for the future :)
Update on shipping Pledges.
almost 4 years ago
– Wed, May 18, 2022 at 05:55:54 PM
Guys, there are many questions about "where arte the pledges" and "when I will be updated with tracking info?".
We`re now sending packages twice a week, and updating tracking info in BackerKit the next day. There are more than 600 packages to process and dispatch, so it takes some time - but we believe most of the pledges will be dispatched in a month.
It`s started!
almost 4 years ago
– Fri, Apr 15, 2022 at 05:15:06 AM
First packages with your pledges are ready for shipping! There will be more every day, so check your mail boxes for tracking codes :)
Shipping pledges in April
about 4 years ago
– Mon, Apr 04, 2022 at 05:36:18 PM
Hello, Adventurers!
Sorry for the long waiting - we were kinda preoccupied with current crisis, and I`ve lost a couple of comments.
There are bad news and good news:
- bad one is that some of our logistic chains was broken, and it slow us down;
- good one is that we found the way to fix it, and we`re expecting arrival of magnets to packing place this week.
So, the shipping time is moved for about month, but in April we`re going to start sending pledges - for sure :)
